CORDIS Project
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The gSLM project aims to implement Service Level Management in next-generation IT infrastructures, particularly focusing on grid environments. It seeks to establish service agreements and catalogs to enhance service delivery and customer satisfaction.
Service Level Management (SLM) is considered a vital discipline in the management of today's information technology infrastructures.
The widespread and commonly approved international standard for IT Service Management, ISO/IEC 20000, describes the objective of Service Level Management as follows:
To define, agree, record and manage levels of service.
All of these aspects are crucial when bringing the new e-Infrastructure technologies, processes and services to new user communities.
Only by havi…
LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN
Partner organizations (coordinator is shown above), with normalized type and CORDIS activity type. Guests see up to 4 partners.
Spain, Barcelona
Type: University / higher education
Activity type: Higher or Secondary Education Establishments
SME: No
Netherlands, Amsterdam
Type: University / higher education
Activity type: Higher or Secondary Education Establishments
SME: No
Poland, Krakow
Type: University / higher education
Activity type: Higher or Secondary Education Establishments
SME: No
United Kingdom, GRAVESEND
Type: Company (for-profit)
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)
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