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CustomerServiceAI (CSAI) is an AI platform designed to enhance customer service across multiple languages. It automates responses and analyzes customer inquiries, aiming to improve efficiency and reduce costs for businesses in the customer service sector.
Customer service is a huge industry: €720BN in Europe alone, growing 9% a year.
It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents.
And it has immense economic impact: poor customer service costs US businesses $1.6TN every year.
In our digital era consumers demand immediate answers; and businesses and public sector are under huge pressure to deliver quality service more cost-efficiently.
Artificial intelligence (AI) promises automation, but…
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