CORDIS Project
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CLARA is an advanced tool that analyzes customer call data using deep learning technology. It transcribes and evaluates voice interactions to extract actionable insights, improving customer engagement and service quality for various industries reliant on call centers.
Airlines, banks, electrical utilities, cable companies, wireless service providers and high-tech retailers rely on call centers to manage and response the massive amount of customer queries.
However, there is a lack of detailed auditing from the brands to the contact centers to ensure the best customer engagement or it is only based on the manual and aleatory control of the calls.
In every Call Center it is necessary to monitor calls to verify that voice interactions with clients or leads confor…
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