CORDIS Project
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botconnect is a cloud-based software that enhances customer service by suggesting the best actions for account managers and agents using artificial intelligence. It integrates seamlessly into existing systems, allowing for natural interactions through chat and voice, and aims to expand into new markets.
botconnect is a cloud software application (SaaS) which integrates into the existing enterprise information architecture to augment human capabilities. botconnect defines the optimum next-best-action for every individual customer by
combining collaborative filtering with a deep learning neural network that interacts with the human e.g. the account managers or customer service agents via chat and voice in natural speech at their desk or mobile.After successfully
piloting the second prototype vers…
BOTCONNECT GMBH
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